Application Support Analyst - Capital Markets Software

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as a Application Support Analyst - Capital Markets Software with our large consulting client, working onsite at a major financial services client in the downtown Montreal area.

Role: Application Support Analyst - Capital Markets Software

Type: Permanent or Contract 40 hrs/week

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: $75,000 - $78,000 + 9% bonus + 3-5 weeks paid vacation + RRSP contribution + benefits + sick/personal days

RESPONSIBILITIES

Provide technical and functional support for applications used by trading and risk analysts

Act as part of an IT feature team (Development and Support) aligned with a trading desk

Collaborate closely with the Development team to deliver high-quality services and prevent or resolve production incidents

Perform daily production checks before financial markets open to ensure system stability

Manage and prioritize user ticket backlog using Unity

Respond to live production incidents raised directly by users and troubleshoot issues effectively

Apply problem-solving skills to diagnose and resolve application issues

Conduct evening checks to ensure production stability before Asian markets open

Continuously learn and apply Production Support best practices

Build financial domain knowledge by working with experienced professionals

REQUIREMENTS

Mandatory

Minimum 3 years of experience as an Application Support Analyst

Bachelor's degree in Computer Science, Engineering, or equivalent experience

Proven track record of delivering continuous improvements and automation

Basic coding ability, including the ability to write SQL queries

Ability to pass a basic coding assessment in a preferred programming language

Strong communication and interpersonal skills

Knowledge of ITIL best practices

Nice to Have

Exposure to trading environments or financial markets

Experience supporting front-office applications

Familiarity with Agile environments