Job Openings
GENERAL ADMIN
About the job GENERAL ADMIN
JOB RESPONSIBILITIES
- Be the primary contact for customers through phone, email, and live chat.
- Understand customer inquiries and concerns, providing suitable solutions promptly.
- Handle customer complaints professionally, aiming for efficient resolution.
- Offer accurate information about products, services, policies, and procedures.
- Collaborate with other departments for a seamless customer experience.
- Document interactions and issues accurately in the CRM system.
- Escalate complex issues to relevant teams and follow up on solutions.
- Contribute to improving customer support processes.
- Assist in creating and updating support documentation.
- Stay updated on industry trends and best practices through training.
QUALIFICATIONS AND REQUIREMENTS
- High school diploma or equivalent (bachelor's degree preferred).
- Previous customer support or service experience is a plus.
- Excellent written and verbal communication skills.
- Empathetic and patient approach with customers.
- Strong problem-solving abilities and quick thinking.
- Proficient in using customer support software and tools.
- Effective time management and multitasking skills.
- Attention to detail in documenting interactions.
- Positive attitude and willingness to learn and adapt.
- Flexibility to work varied hours and possibly weekends.
- Multilingual skills are advantageous.