GENERAL ADMIN

• Be the primary contact for customers through phone, email, and live chat.
• Understand customer inquiries and concerns, providing suitable solutions promptly.
• Handle customer complaints professionally, aiming for efficient resolution.
• Offer accurate information about products, services, policies, and procedures.
• Collaborate with other departments for a seamless customer experience.
• Document interactions and issues accurately in the CRM system.
• Escalate complex issues to relevant teams and follow up on solutions.
• Contribute to improving customer support processes.
• Assist in creating and updating support documentation.
• Stay updated on industry trends and best practices through training.

QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent (bachelor's degree preferred).
• Previous customer support or service experience is a plus.
• Excellent written and verbal communication skills.
• Empathetic and patient approach with customers.
• Strong problem-solving abilities and quick thinking.
• Proficient in using customer support software and tools.
• Effective time management and multitasking skills.
• Attention to detail in documenting interactions.
• Positive attitude and willingness to learn and adapt.
• Flexibility to work varied hours and possibly weekends.
• Multilingual skills are advantageous.