Sales Admin

RESPONSIBILITIES

1. Customer Service:
   • Greet customers and provide a warm welcome to the boutique.
   • Assist customers in selecting scarves, offering product information, and styling advice.
   • Address customer inquiries, concerns, and feedback in a professional and courteous manner.
   • Process transactions accurately and efficiently using the point-of-sale (POS) system.
   • Handle customer returns, exchanges, and refunds following company policies.
2. Order Management:
   • Assist customers with placing orders over the phone, via email, or through online platforms.
   • Coordinate with the sales team to fulfill orders and ensure timely delivery.
   • Keep track of inventory levels and communicate stock availability to customers.
   • Assist in managing the online store, including updating product listings and inventory status.
3. Administrative Support:
   • Provide general administrative support to the sales team, including filing, data entry, and maintaining records.
   • Assist in preparing sales reports, invoices, and other documents as needed.
   • Help organize and maintain the cleanliness and appearance of the boutique.
4. Communication and Collaboration:
   • Collaborate effectively with the sales team and other staff members to meet customer needs and achieve sales targets.
   • Communicate effectively with suppliers and vendors regarding product inquiries and orders.

QUALIFICATIONS AND SKILLS

• Previous experience in retail sales or customer service is preferred.
• Excellent interpersonal and communication skills.
• Strong attention to detail and accuracy in handling transactions.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using POS systems and basic computer skills.
• Passion for fashion and knowledge of scarf styling techniques is a plus.
• Friendly and approachable demeanour with a customer-centric attitude.