Branch Supervisor _ F&B

Notice period : Immediate

Reporting to : Branch Manager

Specific Roles and Responsibilities

• Managing restaurant staff's work schedules
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring the restaurants cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
• Oversee all front and back of the house restaurant operations
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Ensure that all checklists, requisitions and proper opening and closing duties are completed for each shift.
• Communicate effectively both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary
• Ensure staffing levels for all outlets are accurate based Event and business needs.
• To carry out all the roles and responsibilities of the junior level as and when required.

Pre-requisites

• Graduate in Hospitality, Travel and Tourism, or Hotel Management
• 3-5 years of minimum experience in a restaurant or related industry
• Minimum 2 years of experience in a management role within a restaurant or hotel
• Fluent in English (Speaking, Reading, Wiring)
• Character requirements

• Pleasing Personality: Positive, Energetic, Motivated & Optimistic
• Courteous, Respectful & Polite
• Excellent attention to detail, observation and memory
• Shows Compassion and is caring and driven
• Able to demonstrate a clear passion for the F&B and Service Industry
• Excellent face-to-face and telephone communication skills
• Ability to handle significant stress and pressure
• A good listener, and able to consider all information
• Flexible and willing to work long hours
• Advanced knowledge of Microsoft Office package -Word, Excel and Power Point