PART-TIME VIRTUAL ASSISTANT

We are seeking a proactive and detail-oriented Customer Service & E-Commerce Support Specialist to join a fast-growing lifestyle brand. The ideal candidate is highly organized, tech-savvy, and capable of managing customer interactions, order processing, and e-commerce operations efficiently. This role is part-time  and the successful candidate should be available to start as soon as possible.

Key Responsibilities:

Customer Service

• Monitor and respond to customer emails and enquiries promptly, professionally, and in a friendly tone aligned with the brand.

• Handle order-related issues, delivery queries, and product questions.

• Manage customer feedback and escalate issues when necessary.

Order & Delivery Management

• Daily check of courier dashboards to ensure timely delivery of all orders.

• Liaise with courier partners to resolve delivery issues or delays.

• Track shipments and provide updates to customers as needed.

E-Commerce & Marketplace Support

• Process Amazon orders daily and manage basic order-related queries.

• Support Shopify order management, updates, and coordination.

B2B Order Handling

• Manage B2B sales orders from invoicing through delivery.

• Coordinate with wholesale customers to ensure smooth order fulfilment.

• Provide ongoing customer service support to B2B clients.

Qualifications

• Minimum 2 years experience in customer service or e-commerce support.

• Strong written and verbal communication skills.

• Detail-oriented, organized, and able to manage multiple tasks efficiently.

• Familiarity with Shopify, Amazon Seller Central, or other e-commerce platforms.

• Comfortable liaising with courier partners and B2B clients.

• Tech-savvy with the ability to learn new tools quickly.

• Available to work Dubai business hours (GMT+4).