HR OFFICER

Job description:

The HR Officer supports the HR Manager in overseeing the daily operations of the HR department, ensuring efficient and effective delivery of HR services, and helping implement HR strategies aligned with company goals. This role involves managing employee relations, employee engagement, learning & development, performance management, benefits administration, and compliance with labor laws.

Duties and Responsibilities:

• Provide support in managing employee relations issues, ensuring conflict resolution and maintaining a positive workplace culture.
• Assist with disciplinary actions, investigations and performance improvement plans
• Foster an inclusive, respectful and collaborative work environment
• Support the performance management cycle, including trainees, 3rd/5th month, annual appraisal goal settings and developmental plans.
• Assist in monitoring employee performance and provide recommendations for improvement
• Ensure that performance feedback is given constructively and regularly
• Coordinate employee training programs, workshops, seminars to promote skill development
• Assist to organize employee engagement activities, team-building events and recognition programs to boost morale and job satisfaction
• Work with the team to address retention challenges.
• Monitor employee attendance and turnover.
• Assist the HR Manager in development and administration of performance management programs per account or LOB and leadership teams.
• Assist the HR Manager in assessing and monitoring training needs based on performance feedback and business requirements
• Assist in conducting regular training for compliance, soft skills and technical skills relevant to the business needs.
• Assist employees with benefits inquiries and provide guidance on company policies
• Assist in preparing reports DOLE, SSS, BIR and other government agencies as required.
• Conduct audits and compliance reports.
• Work with HR Reports Analyst to prepare data related to attrition, absenteeism, employee engagement and disciplinary actions
• Work with the HR Manager to analyze the trends and provide insights to the department for process improvements.
• Maintain and update employee records
• Ensure compliance with health and safety regulations in a BPO setting, including proper ergonomic workstations and wellness programs
• Assist the HR Manager to enhance the company policies and procedures.
• Support payroll processing and benefits administration

Qualifications:

• Bachelors degree in human resource management, Psychology, Business Administration or related field.
• Strong understanding of Philippine labor law and BPO-specific
• Ability to work in a fast-paced, deadline-oriented environment.
• Ability to handle confidential information with discretion
• Must have an innovative mindset and develop strategies to enhance HR Processes and positive work environment
• Minimum of 3 years of experience in HR, preferably in the BPO set up.
• Team handling experience: mentoring team of HR staff, providing guidance and support, delegating tasks effectively to meet team goals and conduct regular coaching sessions.

Working Conditions:

• Work setup: Must be willing to work onsite daily
• Working Hours: Can work the Nightshift, 9pm-6am PHT