DENTAL OFFICE ASSISTANT (US CLIENT)

The Role

We are seeking reliable and organized Virtual Dental Office Assistants to handle inbound and outbound calls. The ideal candidates will assist with scheduling appointments, confirming patient details, and addressing general inquiries. This role is crucial in ensuring smooth communication between patients and the dental team at Creative Dental Partners.

Responsibilities:

• Answer inbound calls from patients, addressing inquiries and scheduling appointments.
• Make outbound calls to confirm appointments, follow up on treatment plans, and reschedule missed appointments.
• Provide information on dental services, insurance coverage, and office policies.
• Update patient records with accurate and up-to-date information.
• Communicate effectively with the dental team to relay important patient information.
• Assist with other administrative tasks as needed.

Qualifications:

• Previous experience in a dental setting is required.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using dental practice management software and phone systems.
• Friendly and professional demeanor with a focus on patient satisfaction.

Working Conditions:

• Work Arrangement: In Office (Ortigas)
• Work Schedule: Will adhere to US Time Zone (must be amenable to shifting and weekend schedule)

About the Company

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.