About the job CUSTOMER EXPERIENCE SPECIALIST
About the Role
We are seeking a Customer Experience (CX) Specialist with a recruitment background to serve as the first point of contact for job applicants interested in caregiving roles. This role is responsible for handling inbound inquiries, providing an overview of our company and hiring process, and ensuring that qualified candidates are smoothly transitioned to our internal recruitment team. Additionally, the CX Specialist will conduct outbound follow-ups to verify applications and engage potential candidates.
Key Responsibilities:
Inbound Applicant Support: Answer calls and inquiries from caregiver applicants, providing detailed information about Live-In Home Cares services, employment opportunities, and hiring process.
Initial Screening: Assess candidate qualifications and ensure they meet the basic requirements before endorsing them to the internal hiring team.
Outbound Follow-Ups: Conduct follow-up calls to verify applications, assist with document submission, and maintain engagement with potential hires.
Candidate Handoff: Seamlessly transition qualified applicants to the internal hiring team for further processing, interviews, and final placement.
CRM & Database Management: Maintain accurate applicant records using Salesforce and track communication history via Verizon VOIP.
Collaboration: Work closely with the recruitment team to enhance candidate experience and optimize the caregiver onboarding process.
Qualifications & Requirements:
- 3 to 5 years of experience in a recruitment or customer experience role, preferably in the healthcare or home care industry.
- Strong understanding of hiring processes and applicant qualification standards.
- Excellent English communication skills with a neutral or minimal accent.
- Proficiency in CRM tools (Salesforce) and VOIP systems (Verizon VOIP).
- Ability to work EST office hours, with flexibility for future weekend and evening shifts.
- Higher education is a plus but not required
Working Conditions:
- Work Schedule: Night shift, shifting
- Work Arrangements: In-office