COLLECTIONS SPECIALIST

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.

The Role:

We are looking for a Collection Specialist who will be responsible for collection activities of the company through continued and sustained contact with customers.

JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS

• Manage assigned accounts to identify unresolved invoices and responsible for collection activities of the company through continued and sustained contact with customers.
• Collects on past due accounts by contacting customers via phone.
• Makes a minimum of 60 outbound calls and work a minimum of 60 accounts per day.
• Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.
• Interview clients to establish payment arrangement, encouraging clients to utilize credit cards as payment options.
• Must communicate in a professional, friendly, pleasant, and tactful manner.
• Send correspondence to customers via email.
• Accurately document all accounts pertaining to payment arrangements and conversation with customers.
• Ensure AR contact information is routinely updated on the account.
• Locate customers correct addresses, phone numbers and information when needed.
• Follow-up with clients on overdue accounts.
• Respond to client account queries in a timely and professional manner.
• Overcoming stall tactics and objections.
• Identify delinquent customers and submit recommendation to management to place with third party collection agencies.
• Proactively manages and resolves aged accounts or accounts with no activity in accordance with department/company metrics.
• Communicate and work effectively with collections colleagues and colleagues from other departments to resolve customer disputes.
• Meet metrics set by management.
• Performing other duties as assigned to support the accounts receivable team.

QUALIFICATIONS

• A minimum of 3 years of credit and collections experience in a high volume, fast paced business to business environment.
• Outstanding phone etiquette (communication and interpersonal skills).
• Excellent verbal communication, negotiation and people skills.
• Excellent knowledge of billing and collection processes.
• Intermediate to advanced Excel skills.
• Experience collecting from medical offices, hospitals as well as corporations and governmental agencies.
• Ability to understand and explain complex billing structures and invoice calculations
• Interface effectively with Customer Service and Sales Management to resolve billing issues
• Process improvement focused.
• Comfortable interacting with all levels internally and externally.
• Deadline and goal oriented.
• Strong problem-resolution and decision-making skills
• Effective at prioritizing daily workload and managing multiple priorities.
• Detailed oriented and exceptional follow up.
• Willing to work in night shift schedule
• Willing to work onsite in Ortigas