TECHNICAL SUPPORT SPECIALIST

Overview:
We are seeking a proactive and technically skilled Technical Support Specialist to support our internal IT operations and assist in delivering client-facing technical solutions. This role will work closely under the guidance of our Full-Time IT Lead and will play a key part in supporting our software deployment and maintenance services, particularly around WeSuite applications.

Key Responsibilities:

• Assist in installing WeSuite applications on client environments, whether on-premises or via 3rd-party IT providers

• Provision and deploy WeSuite hosted services, including application configuration and environment setup

• Support application deployment processes and CI/CD workflows

• Perform pre-deployment testing and validation of applications to ensure readiness

• Provide technical troubleshooting and support to both internal teams and clients

• Assist in managing internal network configurations and systems as needed

• Document installation, deployment, and support processes for internal use and client reference

Required Skills and Experience:

• Proficient in SQL (queries, basic administration, troubleshooting)

• Experience installing software applications in both hosted and on-prem environments

• Strong understanding of server administration (Windows/Linux), including system configuration, security, and performance tuning

• Familiarity with deployment tools and CI/CD processes

• Strong general knowledge of networking and IT infrastructure (e.g., firewalls, DNS, VPNs, etc.)

• Excellent problem-solving skills and ability to troubleshoot in varied technical environments

• Clear and professional communication skills; experience working in client-facing roles

Preferred but Not Required:

• Experience with Octopus Deploy is a plus, but not mandatory. A candidate doesnt need to be well-versed in itwe can provide training. The key is familiarity with deployment workflows and CI/CD concepts.

• Experience with WeSuite applications

• Familiarity with IT service management tools and ticketing systems

What Were Looking For:
A team player who is detail-oriented, responsive, and comfortable juggling multiple technical priorities in a fast-paced environment. The ideal candidate has a strong technical foundation and enjoys working with clients to implement and support software solutions.