IT SUPPORT

Role Overview
IT Support & Systems Operations supports an internal Office of Information Technology by maintaining institutional systems, ensuring data accuracy, and providing technical assistance to staff. This role contributes to daily IT operations, system reliability, and data integrity across multiple platforms in an educational environment.

About the Client

The client is a mission-driven educational institution focused on delivering accessible, high-quality academic programs. The organization operates multiple digital platforms to support learning, administration, and student services, and places strong emphasis on system reliability, data integrity, and operational efficiency.

Required Qualifications

• Strong proficiency in computer management and daily system operations

• Advanced skills in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Forms, Drive)

• Experience working with structured databases and enterprise platforms (e.g., ERP, SIS, CRM, or similar systems)

• Ability to quickly learn new systems such as learning management or student information platforms (direct experience not required)

• Basic knowledge of networking concepts and troubleshooting (connectivity, routers, switches, internet issues)

• Strong critical thinking, problem-solving, and organizational skills with high attention to detail

• Strong written communication skills and ability to work independently with accountability in a remote environment

• Coding and software engineering skills are a plus

Responsibilities

• Perform data entry and database maintenance across institutional systems, including productivity tools, learning management systems, student information systems, and website platforms

• Maintain data accuracy, consistency, and integrity across systems

• Assist with user account management, permissions, and system configuration

• Provide technical support to staff, including troubleshooting system access, software, and basic network-related issues

• Assist in managing spreadsheets, reports, and structured data sets

• Maintain system documentation and standard operating procedures