COLLECTIONS SPECIALIST

Position Summary

We are seeking a dedicated and professional Collections Specialist to join our team. This role is responsible for managing outstanding accounts, following up with clients regarding unpaid balances, and ensuring compliance with HIPAA and OSHA guidelines. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to balance patience with firmness when handling sensitive financial conversations.

Key Responsibilities

• Contact clients via phone, email, or mail to collect outstanding balances

• Troubleshoot account issues in real time, identifying causes of payment delays and providing solutions

• Maintain a professional, patient, and empathetic tone while remaining firm to secure payment arrangements

• Accurately process payments while protecting sensitive information in compliance with HIPAA and OSHA requirements

• Document all communications with clients in the company system

• Prepare and submit weekly reports to management summarizing account statuses, payment arrangements, and collection progress

• Escalate concerns or irregularities (such as disputes, billing errors, or compliance issues) to management promptly

• Collaborate with internal departments to resolve discrepancies that may delay payments

Qualifications

• Proven experience in collections, accounts receivable, or customer service

• Strong interpersonal and communication skills (verbal and written)

• Ability to handle difficult conversations professionally and with empathy

• Excellent problem-solving and troubleshooting abilities

• Detail-oriented with strong organizational and documentation skills

• Familiarity with HIPAA, OSHA, and data protection requirements preferred

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar systems

Work Environment & Reporting

• Full-time, on-site role

• Reports directly to the Insurance Coordinator (or a designated representative from Administration)