IT SERVICES COORDINATOR

About the Role
We are looking for a motivated and organised IT Service Coordinator to join a growing team.

This is an entry-level coordination role suited to someone with 1–2 years of IT experience who is looking to develop their career within a busy MSP environment. You will play a key part in keeping service delivery running smoothly by following up on open projects, processing hardware and software orders, and supporting the helpdesk team when needed.

Key Responsibilities

Project Coordination

• Monitor and follow up on open projects to ensure they are progressing on schedule
• Liaise with technicians and suppliers to obtain updates and chase outstanding actions
• Maintain accurate records of project status within the service management platform
• Escalate delays or blockers to the Service Manager in a timely manner

Hardware & Software Procurement

• Process hardware and software orders received from internal teams and clients
• Raise purchase orders and coordinate with suppliers to confirm delivery timelines
• Track order status and communicate updates to relevant stakeholders
• Ensure all orders are accurately logged and reconciled against quotes and invoices
• Verify Microsoft licensing terms match the agreed terms on the customer quote and MSA before placing orders

Helpdesk Support

• Answer inbound helpdesk calls and log tickets accurately during periods of high demand
• Triage and assign incoming tickets to the appropriate technician
• Provide first-line support for straightforward queries where possible
• Maintain a professional and helpful manner with clients at all times

General

• Maintain up-to-date records across all areas of responsibility
• Support the wider service delivery team with administrative tasks as required
• Adhere to company processes, procedures, and quality standards

Skills & Experience

Essential

• 1–2 years of experience in an IT support, coordination, or administration role
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Good verbal and written communication skills
• A methodical approach with attention to detail
• Confident using Microsoft 365 applications
• Ability to remain calm and professional under pressure

Desirable

• Experience working within a Managed Service Provider (MSP) environment
• Familiarity with IT service management or ticketing platforms (e.g., ConnectWise, Autotask)
• Basic understanding of Microsoft licensing and procurement
• CompTIA IT Fundamentals or equivalent qualification

What We're Looking For
The right candidate will be a reliable team player who takes pride in keeping things moving. You do not need to be a deeply technical person—this role is about coordination, communication, and follow-through. You will be working alongside experienced technicians and account managers who will support your development.