BPO Senior Consultant - Solution Design (Taguig)

About the Position: Senior Consultant - Solution Design (Taguig) | Onsite

Benefits:

- HMO coverage for the employee and two dependents (from Day 1)

- Quarterly performance bonuses

- Excellent opportunities for career growth and exposure to multiple accounts

Requirements:

- Minimum of 8 years experience in BPO/BPM industries, with at least some managerial experience in customer service operations.

- Prior experience in solution design is preferred.

- Knowledgeable about contact center operations, including RFP processes and bid management.

- Willing to work onsite at BGC Taguig.

Responsibilities:

- Client Engagement: Develop tailored solutions to suit client needs and facilitate client interaction sessions.

- Market and Competitor Analysis: Collect, analyze, and synthesize market intelligence and competitive data within a specific domain, providing insights for gap analysis and contributing to market intelligence reports.

- Process Enhancement: Participate in ongoing process improvement initiatives to achieve project goals.

- Contract Management: Draft and review Statements of Work (SOW) to define contractual terms for specific solutions.

- Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral.