BPO Senior Consultant - Solution Design (BGC, Taguig)

Position: Senior Consultant - Solution Design (Taguig) | Onsite

Benefits:

• Health coverage for the employee and two dependents from Day 1
• Quarterly performance bonuses
• Excellent opportunities for career growth and exposure to multiple accounts

Requirements:

• At least 8 years of experience in BPO/BPM, with a proven track record in customer service operations in a managerial capacity
• Prior experience in solution design is preferred
• Knowledgeable about contact center operations, RFP processes, and bid management
• Willing to work onsite in BGC, Taguig

Responsibilities:

• Client Engagement: Develop tailored solutions specific to client needs to facilitate client interaction sessions
• Market and Competitive Analysis: Collect, analyze, and synthesize market intelligence within a particular domain or market, providing insights on gaps to contribute to market intelligence and gap analysis reports
• Ongoing Process Improvement: Participate in continuous improvement initiatives to meet project objectives
• Contract Negotiation: Prepare and review the Statement of Work (SOW) to define contractual terms for specific solutions
• Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral