Call Center Process Trainer (MOA Pasay) - Onsite

About the Job: Process Trainer (MOA Pasay) | Onsite

Work Setup: 100% Onsite (MOA Pasay)

Work Schedule: Graveyard shift

Responsibilities:

• 2 years Process Trainer experience
• Excellent communication skills
• 2 years in college w/o back subjects

Qualifications:

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
• Monitors and completes daily attendance tracking during the entire process training until nesting
  
• Formulates effective activities, exercises or assessments for learning improvement
  
• Monitors and evaluates operations, programs, processes, and/or practices for quality and effectiveness; make recommendations for improvement
  
• Ensure compliance to client and organizational policies and procedures
  
• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
  
• Deliberate to identify new hires' needs in training and nesting