Call Center Reservations Supervisor - Cebu City

Position: Reservations Supervisor (Cebu) | Onsite
Work Setup: Onsite in Cebu City

Shift: No Fixed Schedule

Requirements:

• Bachelor's degree in Business Administration, Hospitality, or a related field
• Minimum of 3 years experience in reservations, customer service, or within a call center environment
• At least 2 years in a supervisory role
• Experience with GDS systems
• Sales experience
• Previous employment in the BPO industry

Responsibilities:

• Team Leadership: Manage and supervise the reservations team, conduct daily briefings, and facilitate training sessions
• Operations Management: Oversee daily reservation activities, including responding to inbound calls for inquiries, bookings, modifications, and cancellations
• Customer Service: Deliver prompt and accurate assistance to guests inquiries, complaints, and requests, ensuring a high standard of service
• Performance Monitoring: Track team productivity, ensure adherence to service standards, and maintain overall quality to meet performance goals

Benefits:

• Upon regularization:
  • 10 Vacation Leaves (VL)
  • 10 Sick Leaves (SL)
  • 5 Emergency Leaves (EL)
• HMO Health Insurance starting on the 4th month (coverage for the employee plus one free dependent)