Process Excellence Consultant - Healthcare (Cebu City)

Position: Process Excellence Consultant - Healthcare (Cebu) | Onsite

Account Type: Healthcare
Support Type: Non-voice
Start Date: ASAP
Work Arrangement: Fully Onsite in Cebu
Shift Schedule & Rest Days: US Business Hours; Weekends Off

Qualifications:

• Bachelor's degree
• Extensive experience working on US healthcare accounts, including knowledge of US benefits
• At least 3 years of experience in process improvement and Quality Assurance within healthcare, with a total professional experience of no less than 7 years
• Preferred: Six Sigma methodologies and certifications
• Knowledge of root cause analysis, Lean methodologies, corrective and preventive actions, and quality management concepts

Responsibilities:

• Process Analysis & Optimization: Map current processes, identify inefficiencies and bottlenecks, and develop solutions to enhance operational efficiency
• Project Leadership: Lead process improvement projects, manage initiatives, and oversee successful implementation of changes
• Methodology Utilization: Apply tools like Lean Six Sigma, Kaizen, and Value Stream Mapping to facilitate process improvements
• Performance Tracking: Develop metrics and reports to monitor process performance and assess the impact of improvements