Group Lead - Medical Device (Hybrid) | Cebu

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement:

• College Graduate

Qualifications:

• At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment
• Knowledge of complaints management in medical device industry
• Good oral and written communications in English
• Working knowledge of Microsoft Office, Excel, Power Point
  

Job Description: 

• Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance.
• Case Management: Manage the full lifecycle of complaints, from initial report reception through to successful case resolution.
• Team Leadership: Inspire and guide your team to consistently achieve SLAs, tackle complex challenges, and uphold data accuracy alongside HIPAA standards.
• Technical Support & Reporting: Deliver expert technical support while maintaining precise event documentation and ensuring thorough regulatory reporting.