Job Openings
Account/Process Trainer (Clark, Pampanga) | Onsite
About the job Account/Process Trainer (Clark, Pampanga) | Onsite
About the job: Account/Process Trainer (Clark, Pampanga) | Onsite
Work Setup: Onsite (Clark, Pampanga)
Shift: Shifting Schedules
Benefits:
- Quarterly performance bonus.
- Outstanding career development opportunities and fast-track career progression.
- Enjoy a fair work-life balance.
- HMO and life insurance for the employee and 2 dependents for free.
Requirements:
- Graduate of any 4-year course.
- At least 2 to 3 years trainer experience in the BPO industry
- Preferably with a background or knowledge in tech support.
- Excellent oral and written communication.
Responsibilities:
1. Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
2. Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.
3. Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery: Possesses effective delivery/training techniques and methods.
5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.
Required Skills:
- CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
- Technology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively
- High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.
- Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
- Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.