Call Center Agent - Quezon City

We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback