Process Excellence Manager (CoE)

Job Title: CS - Center of Excellence Manager

Work Set-up: On-site in BGC Taguig

Schedule: Shifting schedules 

Role Requirements:

• Bachelor's Degree
• At least 5 years of leadership experience in BPO handling customer service operations.
• Process improvement and process framework creation.
• Experience in creating process definitions or frameworks for coaching, training, reporting, governance, and workforce management.
• Advanced proficiency in Excel and PowerPoint 
• Amenable to work in shifting schedules
• Amenable to work ONSITE in BGC Taguig
• Available to start ASAP

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts