Trainer - Ecommerce (Cebu) | Onsite

Nature Of the Account: Ecommerce

Start Date: 17-Oct

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: 24x7

Educational Requirement: 

• Finished at least 2 years in college without back subject/s

Work Experience:

• Minimum 1 year exp as Trainer
• Preferred: Retail background, but can be a trainer for any customer service accounts
• Good communication skills
• Will do a demo based on any customer service approach

Responsibilities:

• Training Needs Assessment: Identify skill gaps and training requirements through surveys, interviews, and performance analysis.
• Curriculum Development: Design and develop training programs, including materials, presentations, and online resources, tailored to different departments and skill levels.
• Training Delivery: Conduct training sessions, workshops, and seminars using various methods like lectures, interactive activities, and simulations.
• Evaluation and Improvement: Assess the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments.
  
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