Application Support Specialist | Client Support Specialist

Responsibilities:

• Provide technical and application support to clients via email, phone, and portal
• Manage multiple priorities and meet service level agreements
• Troubleshoot and resolve application, network, and hardware issues
• Collaborate with internal teams on work processes and project deliverables
• Track client issues, provide timely updates, and manage client expectations

Qualifications:

• Bachelors degree in Computer Science, MIS, or related field
• Experience in tech support, troubleshooting, and IT systems preferred
• Strong communication, client service, and problem-solving skills
• Knowledge of web technologies (HTML, CSS, XML) and JIRA is a plus
• Willing to work shifts, including weekends and holidays