Urgent | Process Excellence Lead | Hybrid

Work set-up: Hybrid, 3 days in office

Qualifications:

• Preferred educational background: Bachelors/masters degree. Advanced studies/certifications in process improvement and excellence. Strong hands-on experience as a process excellence practitioner / leader and a subject matter expert. Deep knowledge of Six Sigma, Lean, Kaizen, DMAIC/DMADV.
  
• Minimum of 10 years+ professional experience as a Black Belt and/or Lean practitioner or in a similar role, preferably with BFSI international GCCs or service providers. Prior experience of Insurance or claims will be highly preferable. We seek a seasoned process excellence leader who has led similar capabilities in global environments.

Job Description:

• Process excellence is a critical lever to generate sustainable incremental value for the Enterprise through use of process improvement techniques and methodologies. As the Process Excellence Lead in Manila, this role will be pivotal in driving business value by establishing a structured and consistent approach. This role will be responsible for working closely with the business units in Manila to help identify / implement process improvement opportunities, perform root cause analysis for operational SLAs not met, perform related reporting and assist with work transitions.
• Build operational understanding of the processes delivered from Manila and collaborate with local business unit leaders and process owners to help identify and implement process improvement opportunities.
• Enable the local business teams to build understanding of continuous improvement methods and techniques to be able to deliver change on their own. Conduct training sessions, workshops, etc. to build such awareness.
• Perform periodic root cause analysis for operational SLAs not met and work with the respective process owners to outline specific steps to be performed to meet / exceed such service levels.
• Periodically report on defined SLAs and track progress for those not met to closure.
• Assist in work transitions to / from Manila location, by aligning with the established transition methodology.
• Understand and partner with the company Automation CoE to deliver sustainable incremental benefit to the business. Needs to have conceptual understanding of process automation tools in areas like robotics, workflows, data analytics, data visualization, etc.