Urgent | MIS/RTA | Manila

Shift: 9 am to 6PM EST

Qualifications: 

• Grad/Under Grad
• Min 2-3 years of experience in MIS Reporting
• Min 2-3 years experience in training banking contact center team

Responsibilities:

• Responsible for Imparting Process & Pre-Process Training for banking operations like deposit, payments, wealth operations, commercial lending
• Developing operations education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various topics to prepare and support new employees.
• Training experienced employees on new or updated procedures to improve their performance.
• Observing the daily operations of employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.