TL - Banking and Finance Account (Clark) | Onsite | For Pooling

Requirements:

• Bachelor's degree graduate, any field.
• Minimum experience of 4 years with customer service in the BPO/BPM industry
• A minimum of 1 year in the role of a Team Leader.
• Preferably with background or knowledge in Banking and Financial.
• Amenable to work in shifting/nightshift schedule in Clark.
• Amenable to work onsite

Responsibilities:

• Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
• Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
• Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
• Regularly formulate and execute internal and external governance
• Effectively handle client escalations and formulate actions to resolve any concerns
• Work with the operations managers to obtain necessary resources like training and support for the teams requirements