Job Openings Business Transformation Manager (Cebu)

About the job Business Transformation Manager (Cebu)

RESPONSIBILITIES: 

  • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment 
  • Build and deliver Operational/Delivery Excellence training and coach on business excellence principles 
  • Assist organization in the creation, monitoring, measurement and analysis of standardized processes S
  • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles 
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings 
  • Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis 
  • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization 
  • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. 
  • Communicate to key management stakeholders on salient quality issues and business opportunities 

OTHERS: 

  • Project Shift Schedule: Night Shift 
  • Project Rest Day: Weekends Off 
  • Project/Team Location: Cebu City, e-Bloc Tower 3

SKILL AND QUALIFICATIONS: 

  • Must Have: At least 8-12 years overall experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement 
  • With relevant experience in AI or RPA or Transformation Open to ASEAN and local market 
  • Open to non-local resources 
  • Open to all industries (preferred to have Utilities, Network, Customer service, Helpdesk, Sales Operation industry background, good to have not mandatory) 
  • Open to IC candidates With provision for P43/P44 hires Good to have: 
  • With experience or knowledgeable in Utilities, Network, Customer service, Helpdesk, Sales Operation industry background. 
  • Green Belt Certified or Black Belt Trained 
  • With 5 years of experience in managerial role 
  • Handled a minimum of 200 operations FTEs (number of FTEs is flexible)

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