Service Delivery Ops Lead Senior Manager

RESPONSIBILITIES: 

• Support sales opportunities and delivery of the solution by leveraging Accentures full capabilities. 
• Build client relationships in collaboration with the Client Account Leadership team. 
• Lead the service delivery strategy across one or more client portfolios. Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments. 
• Manage people engagement, recruiting and staffing to optimize delivery targets. 
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis. 
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director. 
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area 

OTHERS: 

• Project Shift Schedule: Mid Shift 
• Project Rest Day: Weekends Off 
• Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS: 

• At least 12 years of work experience in Service Delivery with strong background in F&A (RTR/PTP) 
• 10 years supervisory/TL experience 
• Open to any industry 
• Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture. Expected to be a SME with deep knowledge in an area of expertise based on experience, and act in an advisory role in meetings. 
• PTP and RTR experience is required.