Payment Operations Analyst (Webloyalty Performance)

Overview

• Using an established suite of reports and your excellent analytical skills you will conduct detailed analysis of key processes and identify risks to success rates & revenue.
• You will generate and present detailed reports to your line management (to VP level) and propose mitigating actions and courses of escalation to remove/reduce those risks.
• You will be multi skilled in all aspects of processing, tracking & monitoring the billing for our International subscription members on our Helix platform to provide cover for holidays & absence.

Responsibilities

• All of the following analysis must be performed for the whole of our Webloyalty processing EU, UK, LATAMand US:
• Reply Reasons & Trend Reporting (daily)
• Conduct detailed analysis of key processes through the suite of trend reports and identify any unexpected or unacceptable levels of behaviour relating to success rates, declined responses and volumes across a multitude of geographies, clients, issuers and BINs (including basic P&L reports):
  • Verifications & authorizations real time
  • Authentications 3DS
  • Recurring billing
  • Refunds

• Net Billing Success & Profitability Dashboards (weekly)
  • Review and identify any trends, peaks & troughs which indicate potential issues with specific markets, clients, issuers and/or BINs
  • Present to and work alongside the Global Payment Operations Manager to resolve issues internally and/or via our Acquirers/Vendors

• Ancillary Process Analysis (daily / weekly)
  • Use existing Quicksight, Cognos and SAS tools to complete detailed analysis & identify any trends, peaks & troughs which indicate potential issues with either the process itself or specific markets, clients, issuers, BINs and escalate to line management

• Account Updater
• Accuity (bank detail verification)
• Welcome Reward to Credit Card
• Invoicing (ad hoc)
  • Code invoices from our 3rd party vendors & processors (within 24 hours of receipt) on our in-house Documentation system
  • Maintain tracking sheets for invoices
  • Flag any unexpected charges to your Manager and assist in resolving any issues Support

• Where additional levels of data are required for a more detailed analysis on any of the above or from our business partners:
  • create and run structured query language (SQL) across multiple databases to extract the data
  • use a variety of mediums (Excel, Powerpoint) to present your results to clearly show where issues have arisen and the impact of those issues (members and revenue) to VP Level
  • Maintain up -to-date playbooks for all processes
  • Provide cover when the Helix Associate is absent

Qualifications

• Bachelors degree
• Minimum 1 years experience of working in a fast paced automated payment processing environment(preferred)
• Minimum 1 years experience in an analyst role
• Minimum 1 years experience creating and executing intermediary structured query language (SQL) enquiries for data analysis
• Knowledge of credit/debit card and bank processing within EU, UK, LATAM & US (preferred)
• A self-starter, with the ability to deliver high-quality work, and adapt to new challenges
• Able to efficiently manage own workload, under pressure and where priorities can change at short notice
• Proven delivery under pressure
• Literate and numerate with strong (written and oral) communications skills
• Excellent commercial awareness
• An eye for detail and right-first-time accuracy
• Good interpersonal skills and able to build relationships in order to work in a collaborative manner with partners