QA Manager - Travel (Cebu) | Onsite

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: 24x7

Educational Requirement: 2nd year completed / College Graduate

Work Experience:

• 3 to 4 years experience as a QA Manager in a travel account/Telco Voice account
• Has understanding of quality methodologies (Lean six sigma, Kaizen, etc)
• Direct client management experience
• No to retail or healthcare LOB experience

Responsibilities:

• Developing and Implementing Quality Systems: Establishing and enforcing quality standards, procedures, and systems for products or services.
• Monitoring and Auditing: Regularly monitoring processes, conducting audits, and verifying compliance with quality standards and operational guidelines.
• Data Analysis and Improvement: Analyzing data to identify trends, bottlenecks, and areas for improvement, and developing strategies to enhance efficiency and customer satisfaction.
• Collaboration and Communication: Working with cross-functional teams to address quality issues, implement corrective actions, and share best practices.