Application Support Engineer

Job description:

• SAP Basis and HANA DB Admin
• Handles issues, requests, and changes to SAP and non-SAP systems in compliance to agreed SLA.
• Handle Severity 1/2 issues in terms of technical and communication to Functional & Applications Teams.
• Acts as Level 1 and 2 Support for HANA Administration
• Handles Monthly and/or Quarterly System Refresh of QA and Staging systems
• Performance tuning of SAP systems that may be based on OSS Notes, EWA, and AIG&SAP best practices.
• System Landscape Configurations and Operations
• Risk and Impact Analysis, Planning, and Execution of SAP Kernel Upgrades, SAP OSS Notes, SAP Add-Ons and Support Packages, and the like.
• Capacity Management to ensure that systems can accommodate workload especially on critical periods (year-end, quarter-end).
• Coordinates with Functional and Application Owners particularly on explaining the nature of maintenance activities and during occurrence of Sev 1/2 issues.
• The resource must be willing to learn skills such as CHEF, Terraform, AWS, Python, etc.
• Skilled at evaluating options and generating solutions and has the ability to handle multiple projects in a fast-paced and dynamic environment.
• Minimum 3 year(s) of experience is required