Call Center Agent (both Arabic and English) - Cebu City

TASQ is looking for call center agents who speak Arabic and English to work on site in Cebu City ASAP.

Job Title:CUSTOMER SERVICE REPRESENTATIVE

Work Arrangement:On Site

Work Schedule: Shifting Schedules

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.

• Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.

• Assist customers in making reservations and bookings, ensuring all details are accurate and complete.

• Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.

• Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.

• Follow up with customers to ensure their travel arrangements are satisfactory and address any post-travel feedback or concerns.

• Collaborate with other departments, such as sales and operations, to address customer needs and enhance the overall travel experience.

Qualifications:

• High school diploma or equivalent; associates or bachelors degree preferred.

• At least 2 years of experience in a BPO Customer Service Role is REQUIRED.

• Specific proven experience in Travel Industry Customer Service is a PLUS.

• Excellent Communication Skills in both Arabic and English.

Benefits:

• Generous Paid Time Offs, including Holidays

• HMO Health Insurance (Employee + 1 Free Dependent)

• Clear pathways for career advancement within the company

• Rewarding Salary Package