Urgent | Team Leader | QC

Work set-up: Onsite

Shift Schedule:

• Fixed work hours
• 9AM-6PM EST
• Shifting schedule

Requirements:

• At least 2 years in college/College Graduate
  
• 2 to 4 Years of contact center experince
• Minimum of 2 years of work experience in collection operations and Team Handling

Qualifications:

• Sound Knowledge about collections domain and understanding of the process and bucket flows.
• Experience in collections team management and familiar with the data and reports pertaining to collections.
  
• Understanding of collections terminologies, guidelines and laws.
• Excellent oral and written communication and listening skills.
• Customer centric
  
• Attention to details
• Computer Savy - MS office & Internet
• Handles contacts with our customers in a polite and friendly way, instilling customer confidence
• Willingness to work in shifts