Urgent | Collection Specialist | QC

Work set-up: Onsite

Shift Schedule:

• Fixed work hours
• 9AM-6PM EST
• Shifting schedule

Requirements:

• HS graduate
• Overall min 1 year of voice contact centre experience and minimum of 6 months collections experience

Qualifications:

• Need to have good negotiation skills along with proper and assertive communication
• Understanding of collections domain and comfortable in dealing with international customers
• Excellent oral and written communication and listening skills
• Customer centric
• Attention to details
• Computer Savy - MS office & Internet
• Handles contacts with our customers in a polite and friendly way, instilling customer confidence
• Willingness to work in shifts