Quality Analyst | Quezon City | Onsite | Shifting Sched

Work Setup:

• Onsite
• Fixed Hours: 9 AM - 6 PM EST
• Shifting Schedule

Requirements:

• At least 2 years of college/college graduate
• 2 to 4 years of banking contact center experience
• Minimum 2 years of experience as a QA in a contact center

Qualifications:

• Basic understanding of quality methodologies (e.g., Six Sigma, Lean, Kaizen)
• Excellent communication, feedback, and coaching skills
• Proficient in MS Office applications (e.g., PowerPoint, Excel)
• Willingness to work in shifts
• Strong oral and written communication and listening skills