WFM Assistant Manager - Pasay (hybrid)

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.

Responsibilities

Essential Duties & Responsibilities

· Lead a team of WFM analysts.

· Generate long-range and short-term forecasts at intervals, daily and weekly.

· Create, update, and maintain staffing models & resource plans; publish weekly updates.

· Create accurate schedules to balance service goals and staff preferences.

Qualifications

Qualifications:

· 4 years in Workforce Management in a contact center environment

· 2 years in Scheduling and Forecasting.

· Strong sense of personal stake and urgency.

· Ability to foresee, dissect, and fix problems using data-driven approach and common sense.

· Experience in creating compelling analysis, templates, reports.

· Hands-on skills in forecasting and scheduling.

· Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.

· Ability to work directly with the onshore client team with minimum local supervision.

· Amenable to working in Pasay City.

· Willing to work on the night shift.