IT Technology Analyst Assistant Manager (CCNA or CCNP)

Qualifications:

• BACHELORS - COMPUTER SCIENCE, IT, ENGINEERING or any related course
• Candidate must be a college graduate of Computer Science, Information Technology or equivalent course
• At least 6 years of working experience in the related field is required for this position
• Possesses a customer service mindset while working in a diverse environment and collaborating with clients and IT resources from different cultures, across the globe
• Domain Knowledge for Networking, Server knowledge, cloud adaptions
• IT Incident Management
• Managing LAN & WAN networks
• Managing Cisco Switches, routers and firewalls
• Troubleshooting techniques for IT Setup
• CCNA or CCNP Certified
• IF CCNA Expired, at least with CISCO training AND relevant working experience
• Amenable to work in shifting schedules.
• Amenable to work ONSITE (CLARK PAMPANGA)
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR CISCO EXPERIENCE AND NETWORK EXPERIENCE.

Responsibilities:

• Procurement: Take requirement from business/stakeholders and initiate request by raising BOM to pricing team in order to facilitate procurement.
• Service Transition: Implement service specific Technology migration and upgradation activities in order to complete service transition plan.
• Service Delivery and Support Process Management: Assist Network, Security, VOICE, Server team, and system engineers in troubleshooting system issues and handle 2nd level incidents and service requests in order to comply with service delivery plan.
• Availability & IT Service Continuity, Capacity Management: Implement service specific controls and process, perform routine backup activity, check for power/system/network redundancy; record capacity parameters specific to services/systems in order to comply with service continuity and capacity management.
• IT Asset Lifecycle Management: Coordinate with resource executive in updating asset in AMS/CMDB covering the life cycle of the assets and provide inputes for hardware and software upgrade in order to comply with asset management policy.

Benefits:

- HMO for Employee and 2 Dependents (On Day 1)

- Quarterly performance bonus

- Outstanding career development opportunities