Urgent | Contact Center Solutions Manager | Makati

Shift: Shifting Schedule

Work Set-up: Onsite

Requirements: 

• At least 7 years of BPO experience, with 5 years in an equivalent role
• Finished at least 2 years in college with no back subjects
• With TOR/report of grades
• Proven track record of delivering successful contact center solutions and projects.
• Strong understanding of contact center technology, services, operations, and best practices

Job Description:

• RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.
• Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.
• Proposal Development: Lead the creation of high-quality proposal documents, including
  executive summaries, solution overviews, service descriptions, and pricing structures.
• RFP Response Management: Oversee the entire RFP response process, from initial
  submission, solution read-out, bid defense to contract negotiations.
• Win Strategy Development: Develop strategies to position the organization as the preferred
  vendor and increase the likelihood of winning RFPs.

Benefits: HMO (300k per illness/year; no free dependents), PTO Credits of up to 30days on their 5th year, Life and Accident Insurance