Customer Service Analyst - Sales Coach | Cebu

Job Description:

• A Sales Coach will help identify skills and opportunities for growth, creating a tailored program to improve performance.
• The Sales Coach should be able to use one-on-one sessions to target transferable skills.

Skills and Qualifications:

• Sales Comms Coach profile
• At least 2 years of BPO Sales Coach experience
• Or at least 3 years of experience in Sales within a BPO environment.
• Candidates with a sales background in the telecommunications industry will also be considered.
• Undergrads with experience are allowed
• No course restriction
• Proficient in spoken English and comprehension skills
• Ability to multitask
• Strong analytical skills and problem-solving abilities
• Team player

Responsibilities:

• Mentor, train, and motivate team members to improve their performance and achieve their goals.
• Monitor onboarding and set goals for assigned teams.
• Design and prepare training courses and materials specific to sales motion.
• Have a good understanding of sales techniques and establish rapport with the team. Candidates must possess excellent communication skillsboth written and verbalwith minimal mother tongue influence.
• Provide resolutions to customers based on process knowledge and training, utilizing the companys internal CRM and customer purchase orders.
• Gather customer information efficiently, fulfill needs, educate customers to prevent future contacts, and document interactions in internal systems.
• Create and drive sales campaigns based on project needs.
• Demonstrate good grammar and the ability to probe effectively and comprehend well.
• Exhibit a willingness to help customers by taking ownership of issues.
• Present solutions to customers and add value during calls.
• Summarize conversations while providing resolutions.
• Access internal systems to obtain accurate information and provide customer service management with data for reports.
• Maintain customer records by updating account information.
• Think outside the box and contribute to project ideation in a dynamic and innovative environment.

LOB:  Telco

Location:

• Cebu Filinvest Cyberzone Tower 1