Associate Manager - Dialer Administration

KEY RESPONSIBILITIES:

• Perform daily uploads, downloads and importing of dialer schedules.
• Document activities for outbound dialer.
• Analyze dialer-output data to identify potential problems/issues.
• Run payment reports regularly.
• Create and update dialing campaigns, filter, list strategies and reports.
• Monitor and adjust performance of the dialer systems; and
• Complete other duties as assigned by the markets.

MINIMUM QUALIFICATIONS:

• Intermediate to advanced proficiency level with Microsoft Excel
• Working knowledge on a dialer system (auto-dialer operation/concepts)
• Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
• Basic understanding of database-design principles, data structures and optimizations
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
• Excellent verbal and written communication skills
• Strong communication skills for client facing
• Livevox dialer experience is an advantage

Work Location:

• Clark