Call Center Agent (Medical Allied)

Job Title: Call Center Agent - Medical Allied

Location: Iloilo City

Job Type: Full time

Position Overview: As a Call Center Agent for a medical account, you will be responsible for handling inbound and outbound calls related to medical services. This role requires excellent communication skills, a strong understanding of medical terminology, and the ability to handle sensitive information with confidentiality and professionalism.

Key Responsibilities:

• Customer Support: Answer incoming calls from patients, healthcare providers, and insurance companies, addressing inquiries related to medical services, appointments, billing, and claims.
• Team Collaboration: Work collaboratively with other team members and departments to enhance overall service quality and address any operational challenges.

Qualifications:

• Education: Graduate of Any medical Courses ( Physical Therapy, Radiologic Technology, Nursing, Nutrition & Dietetics, Medical Technology, Pharmacy, Biology, Psychology, etc )
  
• No Work and BPO Experience Required
• Able to understand medical terminologies / Assessment
• Good verbal & written communication skills 
• Demonstrate effective critical thinking and decision-making skills
• Good time management skills
• Ability to function independently
• Knowledgeable in MS Office and internet browsing
• Amenable to report Onsite ( Iloilo City )

Benefits:

• Up to 22,000 basic
• 1k flex fund allowance
• HMO first day of training