Urgent | PHRN/USRN Process Trainer | Pasay

Work set-up: Hybrid

Location: MOA Pasay

Qualifications:

• Conducts new hire interview and provide feedback to operations
• Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process
• Provides clinical capability development trainings to Operations frontline staff to meet operational requirements (i.e. Clinical Preprocess Training for USRN trainers) 
• Monitors attendance during the entire process training
• Formulates effective exercises or assessments for essential learning improvements
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
• Continuously plans and organizes the training course and design as suited to the needs of the process
• Ensure compliance to client and organizational policies and procedures
• Reports directly to the client the update of the training class or process clarification
• Deliberate new hires that needs support and coaching
• Monitor trainees post-nesting performance for the first 3 months after being endorsed to operations
• Establish and define the structure of the learning context