Tech Sales Sr. Manager | Clark

Job Description

Managers in this role get to:

• Strengthen relationships:Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Impact the bottom line:Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. 
• Improve the company:Make recommendations to enhance processes and boost ease and efficiency.
• Define the company's reputation:Oversee and manage performance and service quality to guarantee customer satisfaction.
• Workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

Our most successful candidates will have:

• Minimum five years of operations and management experience in a Tech Sales Program; Process transformation experience required
• At least 1 year Sr. Manager or equivalent experience in a Tech Sales program.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Excellent working knowledge of MS Office applications 

Additional information

Requirements and Expectations from the role:

• Must have hands-on experience in managing sales and tech operations 
• Ability to do a root-cause analysis to improve key performance
• Effective Coaching and Mentoring Skills 
• Must be able to work independently with minimal supervision within 90 days
• Must be able to manage client communications and reviews 
• Champion of employee experience drive morale in collaboration with HR and Dr. Fun/Engagement Manager
• Must be proactive in identifying people and process issues 
• Focus on all aspects of operations: productivity, quality, people, and profitability
• High energy, results-driven, and uphold Sutherland values 
• Strong written and verbal communication