Quality Excellence Lead Assistant Manager | Cebu

Responsibilities:

• Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
• Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
• Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
• Conduct regular Gage R & R / calibrations sessions internally and/or with clients
• Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
• Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings

Requirements:

• 3-4 years in QA AM/TL role
• Knowledge in Quality tools and analysis
• Experience in Insurance domain (preferred)
• Must have understanding on NPS calculation 
• Knowledge on Quality framework deployment in new transitions