Resource Planner/Capacity Planner (Sup Level - Individual Contributor) | Taguig

Qualifications:

• At least two years of work experience in a Call Center 
• At least one year of experience as an Resource Planner/Capacity Planner experience 
• Experience with applications such as CMS Avaya Supervisor/ eWFM /IEX 
• Strong knowledge of MS-Excel 
• Good verbal and written communication skills 
• Ability to communicate / present with various levels of stakeholders 
• Good knowledge of WFM concepts 
• Good analytical skills Ability to identify and understand trends and patterns 
• Knowledge of multi skill / site / vendor scheduling scenarios with experience of handling omni channel programs would be an added advantage