Urgent | Director Fraud Prevention | Hybrid

Work set-up: Hybrid - onsite once a week

Schedule: Shifting Schedules mostly UK/US Hours

Duties and Responsibilities:

• Leadership & Coaching: Provide guidance, coaching, and performance development to the CQC team to ensure they meet performance metrics and client expectations.
• Cross-Department Collaboration: Engage with interdisciplinary teams (e.g., Product, Engineering, Legal, Marketing) to ensure smooth communication and project execution.
• Operational Oversight: Manage daily team activities, ensuring deadlines and quality standards are met.
• Strategy & Process Improvement: Oversee the implementation of department strategies, policies, and new projects aimed at improving CQC performance, including fraud prevention and cost reduction.
• Fraud Detection & Prevention: Lead research and analysis on customer accounts to identify and prevent fraudulent activities, recommending security improvements as necessary.
• Customer Service: Handle escalated customer issues, ensuring prompt resolution and high customer satisfaction while maintaining accurate documentation.
• Operational Excellence: Lead meetings to review performance and share improvement suggestions, ensuring the team stays aligned with business objectives.

Qualifications:

• 3 to 5 years of prior fraud prevention experience / Director Level
• Minimum two years experience in applied behavior analysis and data analytic background 
• Bachelors Degree or equivalent work experience.
• Prior Management experience required
• Worked with different fraud detection tools/software
• Demonstrated strategic planning, analytical and problem-solving skills utilizing creativity and innovation.
• Strong interpersonal and communication skills; excellent written, verbal and presentation skills.
• Project management skills; proven leadership ability.