Spanish/Mexican Spanish native speakers CSR - hybrid setup

TASQ is seeking a native Mexican Spanish/Spanish CSR to join our team in a hybrid work setup.

The initial pre-screening interview will be conducted via Microsoft Teams or phone, and an invitation will be sent accordingly.

**Job Details:**

**Title:** Native Mexican Spanish/Spanish Customer Care Specialist

**Location:** Hybrid (BGC, Taguig City, Philippines)

**Type:** Full-time

**Qualifications and Skills:**

- Experience in BPO (Philippines or international)

- Native speaker of Mexican Spanish/Spanish

- Fluent in both Mexican Spanish/Spanish and English (spoken and written)

- Residing in Metro Manila

- Willing to work in shifts

- Possess a valid passport, visa, and apostilled diploma or training certificate (with English translation)

- An updated resume detailing work experience, with supporting documents or training certificates issued within the Philippines

- Own a reliable internet connection with at least 50 Mbps download and upload speed

**Overview:**

We are looking for a committed and meticulous native Mexican Spanish/Spanish customer care professional to become part of our vibrant team on a full-time basis. This role demands excellent communication abilities to deliver outstanding service to our Spanish-speaking clients. You will serve as a key point of contact between our company and our customers, ensuring their questions and concerns are handled efficiently and professionally.

**Main Responsibilities:**

- Address customer questions and resolve issues via phone, email, and chat in both Spanish and English.

- Uphold high standards of customer service by taking ownership of inquiries and following up diligently.

- Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.

- Record and manage customer interactions accurately within our system.

- Provide information on products and services, escalating complex matters to higher management when needed.

- Support in training and mentoring new team members to ensure they understand the company's customer care protocols.

- Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.