General Manager

Job Details:

To assist the Board of Directors in managing daily operations, specifically:

• Service Alignment:
• Oversee and manage HR to create Job Descriptions and attached Duties and Responsibilities for all positions on the Organizational Chart;
• Discuss and document discussion of Job Descriptions and attached Duties and Responsibilities with each staff position;
• Weekly review of service staff performance to ensure delivery at the expected level;
• Conduct monthly documented Employee Review with staff to be included in respective 201 file.

• Human Resource Management
• Review Operations Manual;
• Review 201 files and coordinate with HR to ensure compliance with legal requirements;
• Review employee job satisfaction;
• Recommend retention strategies to influence loyalty and company sustainability.

• Managerial Reporting:
  • Identify Tasks for daily and weekly reporting of all Manager positions;
  • Review deliverables of all positions and recommend changes as necessary;
  • Create and accomplish Employee Review Forms;
  • Review daily sales report with the Marketing Manager;
  • Consolidate all items into one report for the monthly Board Meeting.

• Business Lines Review:
  • Review the Business Lines targets;
  • Review the Events Calendar to ensure alignment with the Business Lines targets;
  • Review the profitability of each Business Line with Marketing Manager;
  • Discuss new approaches and strategies with Marketing Manager.

• B2B Marketing:
  • Identify strategic contacts for possible partnerships;
  • Review Marketing targets as assigned to Marketing Manager;
  • Review the role Public Relations staff in events;
  • Develop a partnership plan with the Marketing Manager for presentation to the Board.

• Information & Data Security:
  • Review existing protocols;
  • Coordinate with HR, Accounting, and Managers as necessary to centralize the repository of all company's corporate data;
  • Outsource remediation as necessary to secure sensitive data.