AVP for BPO Operations - Onsite (Pasay, Night Shift)

MAJOR RESPONSIBILITIES

1. Strategic Requirements:
   • Develop and implement effective collection strategies to minimize bad debt.
   • Plan system improvements and stay updated on innovations in collections.
   • Analyze delinquent portfolios to optimize loss mitigation, digital collections, and enhance support systems.
   • Oversee dialer management and implement changes smoothly.
2. People Management:
   • Lead a team of collection and dialer managers, trainers, and other support functions.
   • Set goals, provide direction, and evaluate performance to align with corporate strategies.
   • Communicate performance metrics, risks, and improvement needs to stakeholders.
   • Engage with clients on governance, reporting, and key decisions.
3. Knowledge and Experience:
   • Extensive knowledge of collections practices, regulations, and financial management.
   • Ability to interact across all organizational levels to promote collections goals.
   • Responsible for designing processes, resource planning, and optimizing client needs for competitive bids.
4. Growth and Performance:
   • Focus on organic growth while managing internal metrics to achieve revenue and margin goals.
   • Regularly develop performance goals and coordinate with the teams for success.
   • Facilitate business reviews and represent the business in client interactions and visits.

REQUIREMENTS

• College Graduate
• At least 5 years of experience as a Senior Operations Manager or Director
• Minimum tenure should not be less than 2 years for the past 3 companies
• Handled a minimum of 500 FTE
• Willing to work onsite and travel between MOA or Alabang.
• Must be willing to be on a graveyard shift